Privacy Policy
Last Updated: March 2025
At kynteralivo, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our budget negotiation education services.
We're committed to transparency about our data practices. This document outlines your rights under Australian Privacy Principles (APPs) and the Privacy Act 1988.
Information We Collect
We collect different types of information depending on how you interact with our educational programs and services. Here's what we gather and why.
Personal Identification Information
When you register for our learning programs or contact us, we collect basic details like your name, email address, phone number, and postal address. We need this information to communicate with you about course schedules, send learning materials, and respond to your inquiries.
- Full name and preferred contact details
- Email address for course communications
- Phone number for urgent notifications
- Mailing address for physical course materials
- Educational background and professional experience (when relevant to course placement)
Financial Information
We process payment details when you enroll in our programs. But we don't actually store your complete credit card numbers or banking information on our systems. Payment processing happens through secure third-party providers who specialize in protecting financial data.
Technical and Usage Data
Our website collects standard technical information that helps us understand how people use our services. This includes your IP address, browser type, device information, pages you visit, and how long you spend on different sections of our site. This data helps us improve the user experience and identify technical issues.
How We Use Your Information
Every piece of data we collect has a specific purpose. We don't gather information just for the sake of it.
| Information Type | Purpose | Legal Basis |
|---|---|---|
| Contact Details | Course enrollment, schedule updates, direct communication | Contract performance |
| Educational Background | Course recommendations, appropriate program placement | Legitimate interest |
| Payment Information | Processing course fees, maintaining financial records | Contract performance |
| Usage Analytics | Website improvement, content optimization | Legitimate interest |
| Communication Records | Support history, quality assurance | Legitimate interest |
We occasionally send information about new courses or updates to our curriculum. But these communications are opt-in. You control what you receive from us.
Data Sharing and Disclosure
We don't sell your personal information to anyone. Period. But we do work with certain service providers who help us deliver our educational programs.
Third-Party Service Providers
Some external companies help us operate our business. These include payment processors, email service providers, cloud storage platforms, and analytics tools. All these partners are carefully selected and required to protect your data according to strict standards.
Our Current Service Partners
We work with payment processors for secure transactions, email platforms for course communications, cloud storage for learning materials, and analytics services to understand how people use our website. Each partner only receives the specific data they need to perform their service.
Legal Requirements
Sometimes Australian law requires us to disclose information. This might happen if we receive a valid court order, need to comply with tax regulations, or have to respond to law enforcement requests. We only share what's legally required and nothing more.
Business Transfers
If kynteralivo merges with another organization or transfers ownership, your information might be part of that transition. We'd notify you before your data becomes subject to a different privacy policy.
Data Security Measures
Protecting your information is a daily priority. We've implemented multiple layers of security to keep your data safe from unauthorized access, alteration, or destruction.
- All data transmissions use industry-standard encryption protocols
- Our servers are hosted in secure facilities with restricted physical access
- Employee access to personal data is limited based on job requirements
- Regular security audits identify and address potential vulnerabilities
- Automated backups protect against data loss
- Multi-factor authentication protects administrative systems
That said, no system is completely invulnerable. While we take extensive precautions, we can't guarantee absolute security. If we detect a data breach that affects your information, we'll notify you promptly as required under Australian privacy law.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do.
Access Your Information
You have the right to request a copy of all personal data we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year. Additional requests might incur a reasonable administrative fee.
Correct Inaccurate Data
If any information we hold about you is wrong or outdated, let us know. We'll update our records promptly. This is especially important for contact details and educational credentials.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we have a legitimate reason to retain it—like ongoing course enrollment, legal obligations, or unresolved financial matters. Even after deletion, some information might remain in backup systems for a limited period.
Opt Out of Communications
Every marketing email includes an unsubscribe link. Course-related communications are different—we need to send those to fulfill our educational services. But promotional content? That's always optional.
How to Exercise Your Rights
Send privacy-related requests to contact@kynteralivo.com or write to us at The Barracks, Lanyon Homestead, Tharwa ACT 2620. Include your full name and enough details to verify your identity. We typically respond within two weeks.
Data Retention Periods
We don't keep your information forever. Different types of data have different retention schedules based on legal requirements and business needs.
- Course enrollment records: Seven years after course completion (tax and regulatory requirements)
- Financial transactions: Seven years (Australian Taxation Office requirements)
- Marketing consent records: Until you withdraw consent, then deleted within 30 days
- Website analytics: Anonymized after 26 months
- Customer support correspondence: Three years after last contact
- Backup systems: Data may persist in backups for up to 90 days after deletion
Cookies and Tracking Technologies
Our website uses cookies—small text files stored on your device—to make your browsing experience better. Some are essential for the site to work properly. Others help us understand how people use our content.
Types of Cookies We Use
Essential cookies keep track of your session and remember your preferences. You can't disable these without losing basic functionality. Analytics cookies help us understand which pages people visit and how they navigate our site. These are optional—you can disable them through your browser settings.
We don't use advertising cookies or share browsing data with advertising networks. Your browser settings give you control over cookie preferences. Most browsers let you block or delete cookies, though this might affect how our website works.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us.
If we discover we've inadvertently collected information from a minor without proper consent, we'll delete it immediately.
International Data Transfers
Your information is primarily stored on servers located in Australia. Some of our service providers operate internationally, which means your data might be processed in other countries with different privacy laws.
When we transfer data internationally, we use standard contractual clauses and ensure our partners maintain adequate security standards. The European Commission and Australian authorities recognize these safeguards as providing appropriate protection.
Changes to This Policy
Privacy regulations evolve, and so do our practices. We review this policy regularly and update it when necessary. Significant changes will be communicated through email and a prominent notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to check back periodically, especially before sharing new information with us.
Complaints and Disputes
If you believe we've mishandled your personal information, please contact us first. We'll investigate your concern and respond within 30 days.
- Send a detailed description of your concern to our privacy officer at contact@kynteralivo.com
- We'll acknowledge receipt within five business days
- Our team will investigate and provide a written response within 30 days
- If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
The OAIC provides an independent review of privacy complaints. You can reach them at oaic.gov.au or by calling 1300 363 992.
Contact Our Privacy Officer
Questions about this policy or how we handle your information? Our privacy officer is here to help.